FAQs

How can I open a personal or corporate account?

By contacting our Corporate Sales Department at 877-219-0565 or by sending an email to reservations@legacyonelimo.com

Is your online reservation system secure?

We have established and maintain reasonable security procedures to protect the confidentiality, security and integrity of your personal information. We use encryption, Secure Socket Layers, and firewalls, and we implement off-line efforts to further protect this information, including limiting employee access to personal information and updating our employees regarding our security practices and privacy policies. However, due to the inherent open nature of the Internet, third parties may unlawfully intercept or access transmissions or private communications. Our Web Site is maintained in the United States. By using the Web Site, you authorize the exportation of your personal information to the U.S.A. and its storage and use as specified above when you provide such information to us.

What policies are in place to maintain and ensure the safety of all passengers?

Our extensive Driver Training & Safety program is recognized by the National Safety Council with an emphasis on passenger safety, comfort and defensive driving skills. Our drivers are subject to extensive and ongoing training and certification. Additionally, we are insured by a leading nationally accredited A-rated carrier for up to $1M in Primary Liability and Excess Liability Coverage.

How do I make online reservation?

If you have already set up an account with us to book online, simply login to your account from our website by clicking “Online Reservations” under the corporate menu and follow the prompts to book your reservation(s). If you have an existing account with Legacy One Limousine Services and would like to begin booking on that account online, please contact our Reservations Department at 877-219-0565 or  reservations@legacyonelimo.com to get this set up. Once your online account has been setup, simply enter your assigned user name and password to begin booking reservations.

If unable to locate my driver where should I call?

If you are not able to locate the driver, please call our dispatcher at 877-219-0565 immediately and we will contact the driver and coordinate a meet location.

How do I know an existing online reservation is confirmed?

From our website, you can access the “My Trips” section of your account to view the status of all rides you have booked online or you can call 877-219-0565 or reservations@legacyonelimo.com confirm details of your trip.

Whom do I contact if I need to cancel a reservation?

If you wish to cancel a reservation, please call 877-219-0565 to cancel your reservation and obtain a cancellation number.

What payment methods are accepted?

We accept all major credit cards (Visa, Master Card, American Express, & Discover). Cash is also accepted, provided that a pre-payment is made, or a credit card is given to guarantee payment. Direct billing options may be available on approved credit. Please contact a sales representative for additional information

How can I modify a reservation if my schedule changes?

 If you booked the reservation online, you can access “My Trips” to view and change any future reservation you have booked. If you booked the reservation directly with one of our reservations agents or the change is less than 24 hours, please call to make changes to the reservation verbally with a reservation agent.

What are your airport pick policies?

DFW Airport Procedure:

You will meet your Chauffeur at, Arrival Level, at assigned Baggage Claim for your Flight, Curbside Limousine Pick up is not permitted at DFW Airport.

Dallas Love Field Airport Procedure:  

You will meet your Chauffeur on Arrival Level, at assigned Baggage Claim for your Flight, Curbside Limousine Pick up is not permitted at Dallas Love-Field Airport.

What is your cancellation policy?

We require a minimum of twelve (12) hour notice prior to the scheduled pickup time in order to avoid late cancellation charges for local airport pickups. Out of town pickups must be cancelled prior to the driver leaving the garage to avoid cancellation charges. Limousines and mini-coaches typically require a 50% deposit with a full refund provided for cancellations made 2 weeks or more prior to the date of the reservation. Motor coach reservations require a 50% deposit with full refund for cancellations made 7 days or more prior to the date of the reservation.

Can I use my debit card?

We accept debit cards. Please be advised that when we preauthorize charges on a debit card, your funds can be held for up to 72 hours, after which the authorization will automatically be released.

How long will it take to get my receipts?

Receipts are normally available within 24 hours after the completion of your trip. If you supplied an email address, receipts are automatically sent to you when we finalize the charges for your trip. You can also call us to request receipts, or email your request to reservations@legacyonelimo.com

What do I do if I have a question about a bill?

Contact the Accounting Department at 877-219-0565 and speak to a specialist regarding your invoice. We may require a small amount of time to do some research but every attempt to provide you with a prompt response will be made.

Whom do I contact if the service was unsatisfactory?

It is Legacy One limousine sincerest desire to exceed our client’s expectations. If you feel that this has not been accomplished then kindly call and allow us the opportunity to show you why we are one of the best Transportation Company in Dallas.

What is a credit card authorization?

A credit card authorization is a temporary hold on your credit or debit card to ensure that the credit card is valid for the estimated charge for a reservation. A valid authorization must be obtained for every booking. If the credit card is not valid for the estimated cost of the ride, the vehicle may not be dispatched.

What is travel time (“garage to garage” billing)?

“Travel” time is the calculation method used to determine the amount of time that it takes a driver to get to/from the base of operations (commonly referred to as the “garage”) and the pickup location or destination, as well as the time it takes he/she to return to base. The minimum travel time applied each way is 30 minutes. Hourly charters are billed from garage to garage. Airport transfers do not include garage time unless the pickup is outside the Greater Dallas area. For further information on specific travel times in your area, please contact us.

Should I tip my driver?

We include a 20% gratuity to the quoted price for most reservations. This is paid directly to your driver in addition to his/her hourly wages. Any additional gratuity you may wish to give the driver is at your own discretion.

How many hours should I arrive at the in advance of my flight departure?

We recommend. One to one and a half hours prior to a domestic departure, and at least 2 hours prior to an international departure.

Why choose Legacy One limousine?

Legacy One Limousine selects the best professional drivers through an extensive pre-screening and testing process. We have rigorous professional driver training programs to ensure the highest level of safety and professionalism is provided to our clients and passengers. We also have very knowledgeable reservations agents, and Drivers to handle your requests with accuracy and efficiency. Legacy One Limousine utilizes the most updated technology and equipment in the industry to provide premier service.

What is the STC Charge for?

This fee covers variable operating costs that we incur during the course of conducting normal business transactions. The STC charge is based on a percentage of the base hourly rate for the vehicle type booked.