FAQs

By contacting our Corporate Sales Department at 877-219-0565 or by sending an email to reservations@legacyonelimo.com

We have established and maintain reasonable security procedures to protect the confidentiality, security and integrity of your personal information. We use encryption, Secure Socket Layers, and firewalls, and we implement off-line efforts to further protect this information, including limiting employee access to personal information and updating our employees regarding our security practices and privacy policies. However, due to the inherent open nature of the Internet, third parties may unlawfully intercept or access transmissions or private communications. Our Web Site is maintained in the United States. By using the Web Site, you authorize the exportation of your personal information to the U.S.A. and its storage and use as specified above when you provide such information to us.

Our extensive Driver Training & Safety program is recognized by the National Safety Council with an emphasis on passenger safety, comfort and defensive driving skills. Our drivers are subject to extensive and ongoing training and certification. Additionally, we are insured by a leading nationally accredited A-rated carrier for up to $1M in Primary Liability and Excess Liability Coverage.

If you have already set up an account with us to book online, simply login to your account from our website by clicking “Online Reservations” under the Corporate menu and follow the prompts to book your reservation(s). If you have an existing account with Legacy One Limousine Services and would like to begin booking on that account online, please contact our Reservations Department at 877-219-0565 or  reservations@legacyonelimo.com to get this set up. Once your online account has been setup, simply enter your assigned user name and password to begin booking reservations.

If you are not able to locate the driver, please call our dispatcher at 877-219-0565 immediately and we will contact the driver and coordinate a meet location.

From our website, you can access the “My Trips” section of your account to view the status of all rides you have booked online or you can call 877-219-0565 or reservations@legacyonelimo.com confirm details of your trip.

If you wish to cancel a reservation, please call 877-219-0565 to cancel your reservation and obtain a cancellation number.

We accept all major credit cards (Visa, Master Card, American Express, & Discover). Cash is also accepted, provided that a pre-payment is made, or a credit card is given to guarantee payment. Direct billing options may be available on approved credit. Please contact a sales representative for additional information

If you booked the reservation online, you can access “My Trips” to view and change any future reservation you have booked. If you booked the reservation directly with one of our reservations agents or the change is less than 24 hours, please call to make changes to the reservation verbally with a reservation agent.

DFW Airport Procedure:

You will meet your assigned driver at, Arrival Level, At designated pick up area for pre-arranged or Limousine stand curbside.

Dallas Love Field Airport Procedure:  

You will meet your assigned driver at, lower level Ground Transportation area, located in front of baggage claim. The designated curb area has the signage Transportation Network.

We require a minimum of two (2) hours notice prior to the scheduled pickup time in order to avoid late cancellation charges for local airport pickups. Out of town pickups must be cancelled prior to the driver leaving the garage to avoid cancellation charges. Limousines and mini-coaches typically require a 25% deposit with a full refund provided for cancellations made 2 weeks or more prior to the date of the reservation. Motor coach reservations require a 25% deposit with full refund for cancellations made 30 days or more prior to the date of the reservation.

We accept debit cards. Please be advised that when we preauthorize charges on a debit card, your funds can be held for up to 72 hours, after which the authorization will automatically be released.

Receipts are normally available within 24 hours after the completion of your trip. If you supplied an email address, receipts are automatically sent to you when we finalize the charges for your trip. You can also call us to request receipts, or email your request to reservations@legacyonelimo.com

Contact the Accounting Department at 877-219-0565 and speak to a specialist regarding your invoice. We may require a small amount of time to do some research but every attempt to provide you with a prompt response will be made.

It is Legacy One limousine sincerest desire to exceed our client’s expectations. If you feel that this has not been accomplished then kindly call and allow us the opportunity to show you why we are one of the best Transportation Company in Dallas.

A credit card authorization is a temporary hold on your credit or debit card to ensure that the credit card is valid for the estimated charge for a reservation. A valid authorization must be obtained for every booking. If the credit card is not valid for the estimated cost of the ride, the vehicle may not be dispatched.

“Travel” time is the calculation method used to determine the amount of time that it takes a driver to get to/from the base of operations (commonly referred to as the “garage”) and the pickup location or destination, as well as the time it takes he/she to return to base. The minimum travel time applied each way is 30 minutes. Hourly charters are billed from garage to garage. Airport transfers do not include garage time unless the pickup is outside the Greater Dallas area. For further information on specific travel times in your area, please contact us.

We include a 15-20% gratuity to the quoted price for most reservations. This is paid directly to your driver in addition to his/her hourly wages. Any additional gratuity you may wish to give the driver is at your own discretion.

We recommend. One to one and a half hours prior to a domestic departure, and at least 2 hours prior to an international departure.

Legacy One Limousine selects the best professional drivers through an extensive pre-screening and testing process. We have rigorous professional driver training programs to ensure the highest level of safety and professionalism is provided to our clients and passengers. We also have very knowledgeable reservations agents, and Drivers to handle your requests with accuracy and efficiency. Legacy One Limousine utilizes the most updated technology and equipment in the industry to provide premier service.

This fee covers variable operating costs that we incur during the course of conducting normal business transactions. The STC charge is based on a percentage of the base hourly rate for the vehicle type booked.